Privacy Policy

1. Who we are

  • This website is operated by Grp Qsd Limited.
  • Contact email: info@grpqsd.co.uk
  • Address: Registered office address: 5 Brayford Square, London, England, E1 0SG.
  • Company number: [insert]
  • VAT number: [insert if applicable]

We are the data controller for the personal data we collect through this website.

2. What personal data we collect

We may collect and process the following categories of personal data:

  • Identity and contact data: name, email, phone number, billing and delivery address
  • Order data: items purchased, custom measurements and notes you provide, delivery preferences, order history
  • Payment data: we do not store full card details. Payments are processed by our payment provider
  • Technical data: IP address, browser, device information, cookies, and basic analytics
  • Communications: messages you send us by email, forms, or customer support
  • Account settings: user preferences, notification settings, and privacy choices
  • Usage data: how you interact with our website, including pages visited, time spent, and features used

3. How we collect your data

We collect data when you:

  • Place an order or request a custom enclosure
  • Contact us via the website or email
  • Browse the site where cookies and analytics may apply

4. Why we use your data and our legal bases

We use your personal data for the following purposes:

  • To process and fulfil your order, including custom sizing confirmation and delivery arrangements. Legal basis: performance of a contract
  • To communicate with you about your order, including delivery cost confirmation when applicable. Legal basis: performance of a contract and legitimate interests
  • To comply with legal obligations, for example accounting and tax. Legal basis: legal obligation
  • To improve the website, prevent fraud, and keep the site secure. Legal basis: legitimate interests
  • To send marketing messages if you opt in. Legal basis: consent

5. Delivery and service providers

We may share your data with trusted service providers who help us operate the business, such as:

  • Payment processors
  • Delivery and logistics partners
  • Website hosting and maintenance providers
  • Analytics providers

They may only use your data to provide services to us and must protect it.

6. Delivery and service providers

International transfers
If we transfer personal data outside the UK, we will use appropriate safeguards such as UK approved contractual protections where required.

7. Data retention

We keep personal data only as long as necessary for the purposes above, including legal and accounting requirements. Typical retention periods:

  • Order and invoice records: up to [6] years
  • Customer support messages: up to [24] months unless needed longer for a dispute

8. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we take steps to reduce risk

9. Your rights

Depending on your location, you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing at any time

To exercise your rights, contact us at info@grpqsd.co.uk

10. Cookies

We use cookies to make the site work and to understand how it is used. You can manage cookies through your browser settings. We may show a cookie banner where required.

11. Complaints

If you are in the UK and you are unhappy with how we handle your data, you can complain to the Information Commissioner Office. We would appreciate the chance to resolve it first, so please contact us.

12. Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with an updated date.